Novel Technical Services
24/7 Technical Support

Get Expert Generator Maintenance Across UAE

Our certified technicians provide comprehensive maintenance, fuel management, and technical support for your generator systems throughout UAE.

24/7 Technical Support
Certified Technicians
Fuel Management
Preventive Maintenance

Interactive Maintenance Schedule

Explore our comprehensive maintenance intervals and procedures designed for UAE climate conditions

Weekly Inspection
Basic Health Check & Visual Inspection

Regular monitoring to ensure optimal performance and early problem detection in UAE climate conditions

Engine Systems
  • Oil level and quality check
  • Coolant level and condition
  • Air filter condition assessment
  • Belt tension and condition
  • Battery terminals and voltage
Electrical Systems
  • Control panel operation test
  • Alarm system verification
  • Automatic start/stop test
  • Charging system check
  • Connection tightness inspection
UAE Climate Specific
  • Sand filter cleaning/replacement
  • Ventilation system check
  • Corrosion inspection
  • Fuel quality and contamination test
  • Temperature protection systems
250 Hour Service
Minor Service & Component Replacement

Comprehensive maintenance including fluid changes and component replacement based on operating hours

Fluid Services
  • Engine oil and filter change
  • Fuel filter replacement
  • Coolant system flush and refill
  • Hydraulic fluid check (if applicable)
  • Transmission service (if equipped)
Component Inspection
  • Alternator brushes and slip rings
  • Engine mounts and isolation
  • Exhaust system inspection
  • Cooling system pressure test
  • Valve clearance adjustment
Performance Testing
  • Load bank testing (25% capacity)
  • Voltage regulation verification
  • Frequency stability check
  • Noise level measurement
  • Emissions testing
500 Hour Service
Major Service & System Overhaul

Extensive maintenance including major component inspection and replacement for long-term reliability

Engine Overhaul
  • Cylinder head inspection
  • Valve and injector service
  • Turbocharger maintenance
  • Timing belt/chain replacement
  • Water pump service
Electrical Systems
  • Alternator complete service
  • Control system calibration
  • Wiring harness inspection
  • Starter motor service
  • Battery replacement
Major Testing
  • Full load bank testing (100%)
  • Insulation resistance testing
  • Vibration analysis
  • Comprehensive diagnostics
  • Performance benchmarking
Annual Overhaul
Complete System Refurbishment

Comprehensive overhaul for long-term rental units including major component replacement and system upgrades

Complete Overhaul
  • Engine rebuild or major service
  • Alternator refurbishment
  • Control system upgrade
  • Cooling system overhaul
  • Fuel system complete service
UAE Adaptation
  • Enhanced filtration system upgrade
  • Corrosion protection renewal
  • Climate control optimization
  • Dust resistance enhancement
  • High-temperature performance tuning
Certification
  • Manufacturer compliance verification
  • Safety system recertification
  • Emissions compliance testing
  • Performance warranty renewal
  • Documentation update

24/7 Technical Support Coverage

Round-the-clock technical support and emergency response across all UAE emirates

🏢
Abu Dhabi Central
2-4 Hours
Primary service hub with dedicated technicians and parts inventory
🏭
Musaffah Industrial
2-3 Hours
Industrial specialist team with heavy-duty equipment expertise
🌆
Dubai & DIFC
3-5 Hours
Cross-emirate response team with commercial generator focus
🏘️
Sharjah & Ajman
4-6 Hours
Northern emirates coverage with mobile workshop capability
🏔️
Al Ain & Eastern
5-8 Hours
Remote area specialists with comprehensive diagnostic equipment

Interactive Troubleshooting Guide

Quick diagnostic guide for common generator issues. Click on problem categories for immediate solutions

🔋
Won't Start
Generator cranks but won't fire, no response from control panel, starting system failures
Immediate Actions:
  • Check fuel level and fuel valve position
  • Verify battery voltage (minimum 12.4V)
  • Inspect emergency stop button position
  • Check for error codes on control panel
  • Contact support: +971 58 550 4544
No Power Output
Engine runs normally but no electrical output, voltage low or unstable, circuit breaker trips
Immediate Actions:
  • Check main circuit breaker position
  • Verify load connections and tightness
  • Inspect control panel for alarms
  • Check AVR connections and settings
  • Reduce connected load temporarily
🌡️
Overheating
High coolant temperature, automatic shutdown, steam from radiator, poor performance
Immediate Actions:
  • Stop generator immediately if overheating
  • Check coolant level when engine is cool
  • Clear debris from radiator and air intakes
  • Verify cooling fan operation
  • Check for coolant leaks
Fuel System Issues
Fuel starvation, poor performance, engine misfiring, fuel leaks, contamination
Immediate Actions:
  • Check fuel level and quality
  • Inspect fuel lines for leaks or blockages
  • Verify fuel pump operation
  • Check fuel filters for contamination
  • Test fuel quality for water/particles
🔊
Excessive Noise/Vibration
Unusual noises, excessive vibration, mounting system issues, bearing problems
Immediate Actions:
  • Reduce load to identify if load-related
  • Check engine and alternator mounting
  • Inspect for loose panels or components
  • Verify proper grounding connections
  • Schedule immediate inspection
📱
Control System Alarms
Warning lights, alarm codes, automatic shutdowns, communication errors
Immediate Actions:
  • Note all active alarm codes
  • Check control panel user manual
  • Reset system after addressing issue
  • Contact support with specific codes
  • Do not force restart if critical alarm

Get Technical Support

Multiple ways to reach our technical support team across UAE for immediate assistance

🚨
Emergency Hotline
Critical power failures, safety issues, immediate technical assistance required
+971 58 550 4544
📞
Technical Support
General troubleshooting, maintenance questions, performance optimization
+971 58 550 4544
💬
WhatsApp Support
Quick questions, photo diagnostics, service scheduling, parts inquiries
WhatsApp Chat
📧
Email Support
Detailed technical queries, documentation requests, maintenance reports
Send Email

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